Privacy Policy

Effective date: 01/09/2025

CLC Grab Hire Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

Company name: CLC Grab Hire Ltd
Registered address: 4 Orgreave Drive, Sheffield, S13 9NR
Email: info@clcgrabhire.co.uk
Phone: 01143 219349

For the purposes of data protection law, CLC Grab Hire Ltd is the data controller.


2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

  • Name
  • Company name (if applicable)
  • Email address
  • Telephone number
  • Billing and site addresses
  • Payment and invoicing details
  • Enquiries or correspondence you send to us

b) Information We Collect Automatically

When you visit our website (if applicable), we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Cookies (see section 9)

3. How We Use Your Information

We use your personal data to:

  • Provide grab hire, waste removal, and related services
  • Respond to enquiries and provide quotations
  • Manage bookings, contracts, and invoices
  • Process payments
  • Comply with legal and regulatory obligations
  • Improve our services and customer experience

We will only use your data where we have a lawful basis to do so.


4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: To fulfil a contract or take steps before entering into a contract
  • Legal obligation: To comply with legal or regulatory requirements
  • Legitimate interests: To operate and improve our business (provided your rights do not override these interests)
  • Consent: Where you have given clear consent (e.g. marketing communications)

5. Sharing Your Information

We may share your personal data with:

  • Accountants, payment processors, or professional advisers
  • IT and website service providers
  • Regulatory authorities where required by law

We do not sell your personal data to third parties.


6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Your data is stored securely and only accessible to authorised personnel.


7. Data Retention

We will only retain your personal data for as long as necessary to:

  • Provide our services
  • Meet legal, accounting, or tax obligations

When no longer required, your data will be securely deleted or anonymised.


8. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where consent is relied upon)

To exercise any of these rights, please contact us using the details above.


9. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.


10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.